Privacy Policy

1. Introduction

Chiang Sala ("we", "us", "our") is committed to handling personal information with care and transparency. This Privacy Policy explains what data we collect from visitors to our website and from individuals who contact us regarding our senior living services, how we use that data, and the rights available to you under applicable law.

This policy applies to personal data collected through our website at chianggen.info and through direct correspondence with our team. Our business operates from 88 Chalong Bay Road, Mueang Phuket, Phuket 83130, Thailand. For privacy-related enquiries, please contact us at [email protected].

2. Data We Collect

We collect personal data in the following circumstances:

• Contact form submissions: name, email address, phone number (optional), and the content of your message.
• Membership and residency enquiries: additional details relevant to assessing which arrangement may suit you, shared voluntarily during conversation.
• Website analytics: where consent is granted, we may collect anonymised browsing data through analytics cookies (page views, session duration, referral source). This data does not identify individuals.
• Cookie preferences: your choices regarding optional cookies, stored locally in your browser.

We do not collect sensitive personal data (such as health, financial, or biometric information) through our website. Any health-related information shared directly with staff is handled separately and subject to additional confidentiality obligations.

3. Legal Basis for Processing

We process personal data on the following legal grounds:

• Consent: for optional analytics and marketing cookies, where you have given explicit consent via our cookie management tool.
• Legitimate interest: for responding to enquiries and communicating about our services, where you have initiated contact.
• Contractual necessity: for processing personal data necessary to fulfil a membership or residency arrangement.

Our processing of personal data is conducted in compliance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

4. How We Use Your Data

• To respond to enquiries submitted through the contact form.
• To communicate information about our services and arrangements when requested.
• To prepare and manage membership or residency agreements.
• To improve our website through anonymised analytics, where consent has been given.
• To meet any legal or regulatory obligations applicable to our business in Thailand.

We do not use personal data to send unsolicited commercial messages. We do not sell personal data to third parties.

5. Data Retention

Enquiry data submitted through the contact form is retained for up to twelve months unless the enquiry results in a membership or residency arrangement, in which case it is held for the duration of that arrangement plus three years thereafter, in accordance with Thai legal requirements. Anonymous analytics data is retained for up to twenty-six months. Cookie preference data is stored in your own browser and subject to your control.

6. Data Sharing

We share personal data only in the following limited circumstances:

• Service providers: third-party tools used to operate our website (hosting, analytics) may process anonymised technical data. These providers are selected on the basis of their own data protection standards.
• Legal obligations: where disclosure is required by applicable Thai law or by order of a competent authority.

No personal data is transferred internationally except where necessary for the operation of website infrastructure and subject to appropriate safeguards.

7. Data Protection Measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, or loss. These include encrypted data transmission (HTTPS), access controls limiting data to authorised staff, and regular review of our data handling practices. In the event of a personal data breach that poses a risk to data subjects, we will notify the relevant supervisory authority and affected individuals as required by the PDPA.

8. Cookies

Our website uses cookies to support core functionality and, with your consent, to collect anonymised analytics data. Essential cookies are required for the website to function and cannot be disabled. Optional cookies are only placed with your explicit consent. For full details and to manage your preferences, please visit our Cookie Policy.

9. Your Rights

Under the PDPA and applicable data protection principles, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention requirements.
• Withdraw consent for data processing where consent was the legal basis.
• Object to processing carried out on the basis of legitimate interest.
• Request restriction of processing in certain circumstances.
• Lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

To exercise any of these rights, please contact us at [email protected]. We will respond within thirty days.

10. Third-Party Links

Our website may contain links to external websites, including the embedded Google Maps iframe on our homepage. We are not responsible for the privacy practices of third-party sites and encourage you to review their own privacy policies.

11. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected such data, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top of this page will be revised. Continued use of our website following a policy update constitutes acceptance of the revised terms. For significant changes, we will provide notice on our homepage.

13. Contact Information

For privacy-related questions or to exercise your rights, please contact us: